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Yes. Card and bank details are tokenized end-to-end through our PCI-DSS compliant payment processor and held as secure tokens — what we keep on file is a reference, not the raw account number. All connections are protected with AES-256 encryption.

Yes. Sign in, go to Recurring donations from your account drawer, and you can pause, resume, or cancel any active subscription. Changes take effect immediately.

Each donation triggers an instant emailed receipt. Year-end giving statements are available from the Statements page in your account, downloadable as PDF.

Church Service Hub Giving routes funds directly to a specific church's account. Linking your gift to your relationship with that church keeps both the donation history and the receipt accurate. Ask your church administrator to add you if you can't find your church.

Yes to both. Your account is linked to a home church for receipts and membership, but giving works for any church on Church Service Hub — your home church doesn't restrict where you can give. To switch your home church, sign in to the community web portal (app.churchservicehub.com) or the mobile app and update it from your account settings.

Most often: insufficient funds, expired card, or your bank flagging the transaction as unusual. Try a different card or contact your bank to authorize the transaction. If the problem continues, email us.

Yes. On the review screen before confirming a gift, you'll see an option to cover the processing fee so 100% of your intended amount reaches the church.